ImportCo is a reputable website operating its e-commerce business in South Africa. We meticulously adhere to the rules and regulations of South Africa. ImportCo is a dynamic organization that remains current with evolving government policies and regulations. Our employees undergo thorough training to ensure adherence to legitimate business practices, and they have comprehensive manuals to guide their staff. You can confidently make purchases from ImportCo, as all transactions are highly secure, and the company strictly adheres to required policies and protocols in all their operations. With rapid growth, ImportCo is committed to satisfying the needs of all stakeholders.

ImportCo does not operate any brick-and-mortar retail locations. Our services are exclusively available online. Customers can browse and select products through our online platform, and we’ll efficiently handle the packaging and delivery of your chosen items directly to your doorstep. Therefore, there are no offline ImportCo stores to visit. Simply visit our online portal and enjoy the convenience of shopping from the comfort of your home.

Certainly, it is very safe to buy anything from ImportCo, a 100% legitimate site operating in South Africa. Since 2014, this company has been delivering a wide range of products to customers and fulfilling their desires. The website uses an HTTPS system to safeguard all customers and protect financial details and transactions done online. The company uses the latest upgraded technologies and software systems to ensure a fair and safe shopping experience for all customers. Your details are highly secure and guarded by the company using encryption and other latest softwares and technologies. Buy something small to check the process and then continue shopping to feel relaxed and build your confidence and trust.

ImportCo is an online shopping platform that offers access to the finest global retail options. We empower you to buy products from stores worldwide and have them conveniently delivered to your doorstep.

Our mission is to deliver a seamless and exceptional shopping experience, all at an affordable price.

The majority of the products featured on our website are offered by various online retail stores. These vendors include businesses located in the US, UK, Dubai, as well as international merchants from countries like the US, UK, China and India. Our primary focus is on showcasing items from prominent online retailers such as Amazon, Etsy, and Walmart, among others.

We make every effort to present you with the latest information regarding product availability based on our sources. Nevertheless, since all our items are sourced from third-party sellers, there may be instances of products becoming temporarily unavailable. Rest assured, we will promptly notify you if any of your selected items are out of stock.

The prices displayed to you encompass the entire cost of your purchase, encompassing the item price, customs fees, and shipping and handling charges. We provide you with the complete and final cost that will be billed to you. However, if there are any modifications, we will notify you before processing your order.

Our aim is to offer the most budget-friendly online shopping experience, striving to provide you with the lowest possible prices. The prices you see on our website are typically final, but they may change due to pricing adjustments made by the sellers. Sellers have the flexibility to adjust their prices, either lowering or raising them, at their discretion. Additionally, if your item surpasses the standard dimensions or weight set by the courier, there may be an extra charge. Rest assured, we will notify you of any additional charges before processing your order.

No. You don’t pay customs fees.

The products featured on our website are sourced from international merchants and are typically not stored in our distribution centers.

Delivery times can vary and are influenced by factors such as the seller’s processing speed, public holidays, and the country of origin of the product. These estimates are calculated based on the merchant’s historical delivery times to our hub and the transit times from our international hubs to South Africa. We aim to provide our best estimate of an item’s expected delivery time of 10 to 20 working days.

In order to maintain the efficiency of our operations, we send all your items directly to the courier. You will receive both an SMS and an email containing the courier’s name, contact number, and tracking information.

In South Africa, packages are typically delivered within 2 to 5 days after being handed over to the courier.

Additionally, many couriers offer options for package pickup from their offices or can facilitate self-collection in areas where their regular delivery service may not be available.

You have the option to cancel your order as long as the items haven’t been prepared and your card hasn’t been charged, which typically occurs within 24 hours of placing the order. Once an order has been prepared for shipment, it cannot be canceled.

Please note that in the event of a return, any applicable shipping fees cannot be refunded and 30% fee apply. Please refer to the terms and conditions page.